FAQs

Frequently Asked Questions

You can cancel an order within 24 hours of placement, provided it has not entered the shipping process.

Steps to cancel:

  1. Log into your account and visit Order History.

  2. Select the order and click “Cancel Order”.

  3. If the option is unavailable, contact us immediately via support@outletcosmetics.com.

Note: If your order has already shipped, you may need to initiate a return upon delivery.

Refunds are processed for eligible returns under our Return Policy.

Steps:

  1. Initiate a return request via your account’s Order History or contact Customer Support.

  2. Follow the instructions to ship the item(s) back.

  3. Once we receive and inspect the product(s), your refund will be processed within 5–7 business days.

Conditions:

  • Items must be unopened, in original packaging.

  • Refunds exclude shipping costs.

Order modifications (e.g., address changes, product swaps) are only possible if the order has not been processed for shipping.

Steps:

  1. Contact Customer Support within 30 minutes of placing your order.

  2. Provide your order number and requested changes.

Note: If modifications are no longer possible, you may need to cancel the order (see above) and place a new one.

Once your order ships, you’ll receive a confirmation email with a tracking link.

To track your order:

  1. Visit your account’s Order History section.

  2. Click the tracking number provided.

  3. Use the carrier’s website/app for real-time updates.

No tracking details? Wait 24–48 hours after shipment confirmation. If still unavailable, contact us.

While we strive to process and ship orders promptly, occasional delays may occur due to:

  • High order volumes.

  • Shipping carrier delays.

  • Customs clearance for international orders.

  • Incorrect or incomplete shipping address.

What to do:

  • Check your order’s tracking information.

  • Contact our Customer Support team at support@outletcosmetics.com or +800 0310 0510 for updates.

Buy Porto!HOT